Frequently Asked Questions

Have a question? We've got answers. If you don't find what you're looking for, feel free to contact us.

Orders

How do I check my order status?

Once your order is placed, you'll receive a confirmation email with your order number. You can also log in to your account and visit the Orders section to track your order status at any time.

Can I change or cancel my order after placing it?

We process orders quickly, so changes may not always be possible. Please contact us as soon as possible and we'll do our best to accommodate your request before the order is fulfilled.

Can I change my shipping address after placing an order?

Address changes must be requested before the order is shipped. Reach out to us immediately via our Contact page and we'll try to update it in time.

Shipping

Where do you ship?

We ship Canada-wide and internationally. Destination availability and rates are shown at checkout. For full details, see our Shipping Policy.

How long does shipping take?

Shipping timelines vary by destination and carrier. Estimated delivery windows are displayed at checkout. Once your order ships, you'll receive a tracking notification by email.

How do I track my order?

A tracking link will be emailed to you once your order has been dispatched. You can also check your order status in your account under Orders.

Returns & Refunds

What is your return policy?

All sales are final. We do not accept returns or exchanges unless an item arrives damaged or defective. If there's an issue with your order, please contact us within 7 days of delivery with a photo of the item, and we'll make it right. See our full Refund Policy for details.

My item arrived damaged. What do I do?

We're sorry to hear that! Please contact us within 7 days of receiving your order and include a clear photo of the damage. We'll review your case and arrange a replacement or resolution promptly.

Payments

What payment methods do you accept?

We accept all major payment methods available at checkout, including credit and debit cards. Available options are displayed securely at the time of purchase.

Is my payment information secure?

Yes. All transactions are processed through Shopify's secure, encrypted checkout. We never store your payment details. See our Privacy Policy for more information.

Still have questions?

We're here to help. Contact our team and we'll get back to you as soon as possible.