Customer Service
Policies
Frequently asked questions
Where is my order?
Check your order confirmation and any shipping update for your order status and tracking link, if available. If you need help locating it, contact our team with your order number.
How long does shipping take?
Shipping times vary by destination and order. Please check the estimate shown at checkout and our shipping policy. For help with a particular order, contact our team.
Can I change my address?
Contact our team as soon as possible with your order number and the correct address. We’ll check whether a change is still possible; once an order has shipped, we may not be able to update it.
How do I return something?
Please contact our team to request a return before sending anything back. Our refund policy explains the eligibility rules and return steps. Do not ship a return before receiving instructions.
How do I cancel?
Contact our team as soon as possible with your order number. We’ll check whether your order can still be cancelled; cancellation may not be possible once it has been processed or shipped.
What payment methods do you accept?
The payment methods available for your order appear at checkout. If you need help paying, contact our team.
Is tracking provided?
If tracking is available for your shipment, you’ll find the link in your shipping update. If you haven’t received one or need help, contact our team with your order number.
Talk to a person
These answers are a starting point, not a barrier. For a person to help with your order or any question not answered here, please use our Contact page.